Terms of service

1. Who we are

GeniCalc is operated by GENICALC LTD, a company registered in Cyprus under number HE 488325, with its registered office at Stadiou 15, 2867 Nicosia, Cyprus. Contact: contact@genicalc.com. We aim to answer every message within two working days.

2. Where we sell

We currently sell to consumers in all member states of the European Union except Germany (Germany opens as soon as its national electronics registration is issued) and in the United Kingdom. We deliver to addresses in these countries; orders with a delivery address elsewhere cannot be placed.

3. How a contract is formed

Placing an order is an offer to buy. The contract is formed when we send you an order confirmation email, not when you complete checkout. If we cannot accept your order — because the pre-sale has closed, stock is exhausted, or we have made an obvious pricing error — we will tell you promptly and refund you in full.

The contract is concluded in English. Before you pay, the checkout pages let you review your order and correct any input errors; after ordering we send you the contract terms by email and keep a copy of the contract, which we can provide on request.

4. Pre-orders

GeniCalc is currently sold as a pre-order. This means:

  • The product does not exist yet in finished form. You are ordering a device from the first production run.
  • Dispatch begins 1 November 2026, and we expect every pre-order to be dispatched by 30 November 2026. We will email you a firm dispatch date before anything ships, and again when your unit is dispatched, with tracking.
  • GeniCalc is completing its EU conformity assessment as radio equipment (Directive 2014/53/EU). No unit is dispatched before its declaration of conformity is signed. If that delays dispatch beyond the window above, the "if the date moves" rules apply and you may cancel for a full refund.
  • You are charged in full when you order. This is what allows us to commit to the production run. We say so plainly rather than burying it.
  • You may cancel at any time before dispatch, for any reason, and receive a full refund. This is in addition to your statutory rights in the Refund policy.

If the date moves. Hardware timelines slip. If dispatch will be later than 1 November 2026 we will tell you by email as soon as we know, with a revised date. You may then either accept the new date or cancel for a full refund. If we fail to deliver within a further reasonable period that you set us in writing, you may terminate the contract and we will refund you without delay.

5. Price and the pre-sale price rise

  • The pre-sale price is €179 including VAT (£155 in the United Kingdom), with free delivery.
  • The pre-sale ends on 1 October 2026, or once the first 500 units are sold, whichever is sooner.
  • From that point the price is €229 including VAT (£199 in the United Kingdom), and the included AI Plus period reduces from six months to three.
  • Prices are the same in every EU country and are shown in euros including VAT at the rate applicable in your delivery country; orders delivered to the United Kingdom are priced in pounds and include UK VAT. Prices are set by delivery country: the currency and price shown at checkout follow your delivery address. The price you see at checkout is the price you pay; there are no additional taxes, customs charges or handling fees for the countries listed in section 2.

6. What is and is not included

In the box: the GeniCalc GC-1 device, a SIM tray tool, a quick-start guide, and a USB charging cable.

Not included — please read before ordering:

  • A SIM card and a data plan. GeniCalc connects through its own nano SIM, which you supply. Without a SIM the calculator works fully offline as a 550-function scientific calculator, but the camera solving and AI features require a connection. Data use is low — roughly 50 MB per month even with heavy use — so an inexpensive prepaid data SIM is sufficient.
  • AI Plus beyond the included period (see section 7).

6a. Legal guarantee and warranty

Your legal guarantee. If the device is not as described or develops a fault that was present at delivery, you have a legal guarantee of conformity of at least two years from delivery under the law of the country where you live (longer where your national law provides — for example three years in Spain, and for the expected lifespan of the product in the Netherlands). During the first year (two years in several countries) a defect is presumed to have existed at delivery. You are entitled to free repair or replacement within a reasonable time and without significant inconvenience, and — if that fails or is impossible — to a price reduction or to end the contract and be refunded. We pay the return shipping for guarantee claims. To claim, email contact@genicalc.com with your order number and a description (a photo or video helps).

United Kingdom. If you buy for delivery to the UK, the Consumer Rights Act 2015 applies: goods must be of satisfactory quality, fit for purpose and as described; you may reject faulty goods for a full refund within 30 days, and thereafter claim a repair or replacement (or a price reduction/final rejection) for up to six years from delivery.

What "two-year hardware warranty" on our website means. It refers to this legal guarantee — it is not a separate commercial guarantee and does not reduce your statutory rights in any way. Normal battery wear and damage caused by accident, liquid or unauthorised repair are not defects of conformity. Nothing in these terms limits your legal guarantee.

Information obligatoire pour les consommateurs résidant en France (article D. 211-2 du code de la consommation) :

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si : 1° le professionnel refuse de réparer ou de remplacer le bien ; 2° la réparation ou le remplacement du bien intervient après un délai de trente jours ; 3° la réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ; 4° la non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

7. AI Plus

  • Every device includes a period of AI Plus at no extra cost: six months for pre-sale orders, three months for orders placed after the pre-sale ends.
  • This period begins on the day you first switch the calculator on, not on the day you order. Pre-ordering early does not shorten it.
  • After that period, AI Plus costs €24 per month or €216 per year, including VAT (£21 per month or £189 per year in the United Kingdom). You will be emailed before any charge is taken.
  • The subscription contract is concluded when you confirm a paid plan and enter payment details — the free months included with the device are not a subscription. AI Plus then renews automatically each month or year until you cancel; we email you before each charge and at least 30 days before any price change; you may cancel at any time from your account, effective at the end of the current period, without contacting us. If you ask us to start the paid service within your 14-day withdrawal period we will ask for your express request and acknowledgement; you keep the right to withdraw and pay only for the service used. We will provide the security and functionality updates needed to keep the device and AI Plus working for at least two years after the last unit of this model is sold, and will tell you about material changes to features.
  • Without AI Plus the calculator continues to work. All 550+ scientific functions, the display and the memory are permanent and do not depend on any subscription. What stops is camera solving and AI answers. You can resubscribe at any time.

8. Using GeniCalc responsibly

GeniCalc is designed to help students understand their work — it shows the method, not only the result. It is built for homework, revision and practice.

Examinations. Rules on what may be brought into an invigilated examination are set by your examination board, school or university, and they differ between countries and institutions. Most prohibit devices with a camera or a data connection. It is the candidate’s responsibility to know and comply with the rules that apply to them. We do not and cannot supervise how the device is used, and we do not accept responsibility for the consequences of a candidate breaching their institution’s rules.

To make compliance straightforward, AI mode can be switched off entirely in the calculator’s settings, leaving an ordinary scientific calculator.

9. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and where the law permits, our total liability arising from a contract for a device is limited to the amount you paid for it. We are not liable for loss that was not reasonably foreseeable, or for examination results, academic outcomes or grades.

This limitation does not apply to liability for defective products, to your rights under the legal guarantee of conformity or the right of withdrawal, or to any other right that your national law makes mandatory (including in France and Belgium, where such limitations are not permitted).

10. Business and bulk orders

Orders of ten units or more may be placed as business orders under separate terms, invoiced against a purchase order with 30-day payment terms. Business customers do not have the consumer right of withdrawal described in the Refund policy. Contact contact@genicalc.com.

11. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it, and we will keep previous versions available on request.

12. Law and disputes

These terms are governed by the law of Cyprus. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live (in the EU or the United Kingdom — for UK consumers that includes the Consumer Rights Act 2015), and you may bring proceedings in your own country’s courts.

If you are unhappy, please email contact@genicalc.com first — most things are resolved that way. If we cannot resolve it, you may be entitled to refer the dispute to an alternative dispute resolution body in your country.