Shipping policy

1. Where we deliver

All member states of the European Union except Germany for now (Germany opens as soon as its national electronics registration is issued), and the United Kingdom.

2. Cost

Free to every country we deliver to. For EU deliveries there are no customs duties, import VAT or handling fees to pay — goods are shipped from within the EU and the price you paid is the whole price. For the United Kingdom, UK VAT is included in the price you pay at checkout and we ship with any duties and taxes prepaid, so there is nothing to pay on delivery.

3. When

Pre-orders from the first production run are expected to be dispatched between 1 and 30 November 2026.

  • We will email you a firm dispatch date before anything ships.
  • We will email you again when your unit is dispatched, with tracking.
  • Delivery is by tracked courier and typically takes 1–6 working days after dispatch, depending on your country. We will publish carrier details per country before dispatch begins.

Because we have agreed this timeframe with you at the point of sale, the general 30-day delivery default does not apply. If we cannot meet it, section 4 of the Terms of Service sets out what happens: a revised date by email, your right to cancel for a full refund, and your right to terminate if we then fail to deliver within a further reasonable period you set.

4. Risk and ownership

Risk passes to you when you (or someone you nominate, other than the carrier) take physical possession of the device.

5. Wrong address or failed delivery

Please check your address at checkout. If a parcel is returned to us because the address was incorrect or nobody was available after the carrier’s attempts, we will contact you and can re-send it (we may charge the second delivery), or refund you. Where the failed delivery was your fault we may deduct only the direct cost of the return carriage; if you withdraw from the contract, we refund all payments including the standard delivery cost, in line with the Refund policy.

6. Damaged in transit

Tell us within a reasonable time of delivery, with a photograph if you can. We will replace it at our cost. This does not affect your statutory rights.